Returns + Exchanges
Gemisphere offers a 90-day warranty on all necklaces. If a necklace should break during this period, return it to us and we will restring it at no charge unless breakage is due to the wearer’s mismanagement.
Gemisphere will provide a full refund for any unused gemstones returned within 30 days (US) or 45 days (International) of purchase and accompanied by a Return/Exchange Form, the original receipt, and a return merchandise authorization (RMA) number.
To obtain an RMA number, please call a Gemstone Advisor at 800-727-8877.
We regret that we cannot offer refunds or exchanges for gemstones that have been worn or used. Gemstones with fragrance on them will be considered worn and are therefore ineligible for return or exchange. We strongly suggest not trying on gemstones while wearing perfume or scented oils if you are considering returning the item. Shipping and handling charges are not refundable.
Please note that it can take up to 15 days to process a return.
Gemisphere reserves the right to charge a restocking fee for multiple returns made by the same customer.
If you wish to exchange a necklace, and it meets our return criteria (above), we will gladly replace it with another necklace of your choice. When shipping us your necklace for exchange, please include this Return/Exchange Form.
If you wish to make an exchange, please indicate your choice for the replacement on the Return/Exchange Form. As soon as we receive your necklace at our office, we will ship the new necklace to you. If there is a difference between the price of your returned item and the new one you are requesting, we will contact you regarding the payment or credit method you prefer.
For items purchased on layaway, we offer this slight variation on our usual 30-day Return/Exchange policy: Within 30 days of your first layaway payment, if for any reason you change your mind and wish to cancel your order, you can receive a cash refund for your first payment. After these first 30 days, you will receive Gemisphere credit instead of a cash refund. After we have shipped your layaway item, if you choose to return it unworn and unused within 30 days of receiving it, you will receive Gemisphere credit instead of a cash refund.
To mail us your necklace for return or exchange, please do the following:
|Package your necklace securely in a sturdy box. Please use environmentally friendly packing material (for example, newspaper).|
|Enclose the Return/Exchange form and a copy of your original invoice. (If you do not have the original invoice, please write your order number and purchase date on the form.) Write your RMA number on the outside of the package.|
|If shipping your package internationally, please label “DO NOT X-RAY.”|
Ship your package to:
|We suggest that you insure your package.|