Gemisphere
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    Privacy Policy

    Gemisphere believes that your personal information belongs to you. We will not rent, sell, or otherwise share your information with other people, companies, or organizations.

    Medical Disclaimer

    The information on this website is for educational purposes only. It should not be considered as a substitute for consultation with a licensed healthcare professional or as a replacement for any medical treatment.

    Get 10% Off Your First Order

    When you join our mailing list, you will receive 10% off your entire first order—and you’ll be the first to hear about new Gemisphere products, events, and special offers. Please note that the 10% discount cannot be combined with other discounts, sales, or promotions. 

    Payment Options

    We offer a variety of ways to pay for your purchases, depending on your preference and how you place your order. View all payment options

    Free Repair for a Testimonial

    We love hearing about your experiences with Gemisphere gemstones, and we greatly appreciate your testimonials. To thank you for your time, when you submit a testimonial to us, we will gift you one free necklace repair per testimonial, up to three per calendar year per customer. When we receive your testimonial, we will email you a Repair Code that is valid for one year after its issue date. The Repair Code covers the base cost of one necklace repair and does not include the repair of other gemstone tools, replacement beads, materials added, or rush fees. Simply write the Repair Code on the Repair and Rejuvenation Form you send us with your necklace. Download the form and read more about our repair services here.

    Submit a testimonial

    Layaway Programs

    You may use one of our three Layaway Programs to purchase any gemstones in stock.

    ORDERS PLACED BY PHONE OR IN PERSON

    Gemisphere Layaway: Simply request that your order be placed on Gemisphere Layaway. This option carries no additional fees. Your credit card will be charged 25% of your total purchase immediately, and the same amount will be charged for the next three consecutive months, for a total of four equal payments. Your card will be charged automatically on the same calendar day each month (or on the first business day thereafter). We will ship the items you placed on layaway immediately upon receipt of your final payment.

    ONLINE ORDERS ONLY 

    PayPal Credit: For orders totaling $99 or more, choose this option when you log into your PayPal account to pay for your order. You’ll receive 6 months of no-interest financing, paid directly to PayPal. This option is subject to credit approval and carries no additional fee. Your gemstones will ship right away, with no layaway delay.

    Laybuy: When you select this option during checkout, you’ll be directed to the Laybuy website to complete your purchase through PayPal. Your credit card will be charged 25% of your total purchase now and then the same amount for three consecutive months. We will ship the items you placed on layaway immediately upon receipt of your final payment. An administrative fee equal to 1.9% of your total purchase will be added to your final transaction total.

    If a payment is missed, the Laybuy system will automatically attempt payment again in five days. If payment is not accepted on the second attempt, Laybuy may cancel the order and refund the payments made minus the 0.9% administrative fee.

    RETURNS AND EXCHANGES

    For orders placed using a Layaway Program, we offer this slight variation on our usual 30-day Return/Exchange policy: Within 30 days of your first layaway payment, if for any reason you change your mind and wish to cancel your order, you can receive a cash refund for your first payment. After these first 30 days, you will receive Gemisphere credit instead of a cash refund. After we have shipped your item, if you choose to return it unworn and unused within 30 days of receiving it, you will receive Gemisphere credit instead of a cash refund.

    Gemisphere reserves the right to charge a restocking fee for multiple returns made by the same customer.

    CANCELLING LAYAWAY PAYMENTS

    If you want to stop a payment for any reason, you must speak with a Gemstone Advisor at 800-727-8877 at least three business days prior to the scheduled payment. If two payments are missed, we will automatically cancel the layaway and issue Gemisphere credit to your Gemisphere account for the amount you have already paid. Gemisphere credit may be used for future Gemisphere purchases, but it will not be refunded via check or as cash or a credit to any credit card. 

    Still have questions? Please call us at 800-727-8877.

    Note: Laybuy and PayPal Credit are third party payment plans. Any questions about new or existing payment plans should be directed to Laybuy and PayPal.

    Discounts

    Unless otherwise specified, discounts, coupons, and other offers cannot be combined.

    NOTE: Gemisphere credit is a store credit and not a discount and therefore may be combined with sale and other promotional discounts. Gemisphere credit can be used for phone and in-person orders only.

    Gemstone Availability

    Although we update our website often, it's possible that a necklace you order will have already been sold. If this happens, we will contact you as soon as possible to arrange for an alternative that matches your choice as closely as possible.

    If an item is listed as sold out, please call us at 800-727-8877 to double-check its availability. It’s possible that our website is not yet displaying an item that we have recently received into stock and is still being inspected and graded for quality. If the item is truly out of stock, you may ask to be placed on our back-order request list to be notified when it is available again. In the meantime, don’t be discouraged! Our search for therapeutic-quality gemstones is ongoing and, in most cases, the wait is short-lived.

    International Orders

    Transit Times

    Please contact us if you have not received your international order after 10 days from the date it was shipped. Please note that delivery times for international orders depend in part on how long the package takes to pass through customs.

    Customs and Other Fees

    We are required to include a declaration of each package’s purchase value on the outside shipping label of international orders. Before placing your order with us, please refer to your country’s laws, codes, and processes regarding the importation of foreign goods for personal use, and whether taxes, duties, or other fees apply. If taxes, duties, or other fees on foreign goods received in your country apply, payment of those fees is the customer’s sole responsibility.

    Tracking FedEx International Orders

    Please note that we can track FedEx International orders only to the point where the package has reached your country’s customs.

    When Your Order Will Be Shipped

    Processing of all orders (including fedex) may take up to 1 business day before being shipped. 

    *Expedited shipping does not guarantee expedited processing. 
    **During busier times processing may take up to 2 business days. 

    Workshop and Retreat Cancellations

    If you wish to cancel your registration to a Gemisphere workshop or retreat, we will issue you a full refund, less a $100 processing fee, provided we receive your request no later than two weeks prior to the first day of the event. After this date, refunds will not be issued. A request to transfer your registration to another workshop or event will be treated as a cancellation. 

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