Privacy Policy

Gemisphere believes that your personal information belongs to you. We will not rent, sell, or otherwise share your information with other people, companies, or organizations.

Medical Disclaimer

The information on this website is for educational purposes only. It should not be considered as a substitute for consultation with a licensed healthcare professional or as a replacement for any medical treatment.

Get 10% Off Your First Order

When you join our mailing list, you will receive 10% off your entire first order—and you’ll be the first to hear about new Gemisphere products, events, and special offers. Please note that the 10% discount cannot be combined with other discounts, sales, or promotions. 

Free Repair for a Testimonial

We love hearing about your experiences with Gemisphere gemstones, and we greatly appreciate your testimonials. To thank you for your time, when you submit a testimonial to us, we will gift you one free necklace repair per testimonial, up to three per calendar year per customer. When we receive your testimonial, we will email you a Repair Code that is valid for one year after its issue date. The Repair Code covers the base cost of one necklace repair and does not include the repair of other gemstone tools, replacement beads, materials added, or rush fees. Simply write the Repair Code on the Repair and Rejuvenation Form you send us with your necklace. Download the form and read more about our repair services here.

Submit a testimonial

Layaway Program

You may use our Layaway Program to purchase any gemstones in stock.
All Layaway orders much be placed on the phone. No layaway processing is currently available online. 

Here’s how it works: Your credit card will be charged 25% of your total purchase immediately, and the same amount will be charged for the next three consecutive months, for a total of four equal payments. Gemisphere will automatically charge your card on the same calendar day each month (or on the first business day thereafter). We will ship the items you placed on layaway immediately upon receipt of your final payment.

Returns and Exchanges

For the Layaway Program, we offer this slight variation on our usual 30-day Return/Exchange policy: Within 30 days of your first layaway payment, if for any reason you change your mind and wish to cancel your order, you can receive a cash refund for your first payment. After these first 30 days, you will receive Gemisphere credit instead of a cash refund. After we have shipped your item, if you choose to return it unworn and unused within 30 days of receiving it, you will receive Gemisphere credit instead of a cash refund.

Gemisphere reserves the right to charge a restocking fee for multiple returns made by the same customer.

Cancelling Layaway Payments

If you want to stop a payment for any reason, you must speak with a Gemstone Advisor at 800-727-8877 at least three business days prior to the scheduled payment. If two payments are missed, we will automatically cancel the layaway and issue Gemisphere credit to your Gemisphere account for the amount you have already paid. Gemisphere credit may be used for future Gemisphere purchases, but it will not be refunded via check or as cash or a credit to any credit card. 

Still have questions? Please call us at 800-727-8877.

Gemstone Availability

Although we update our website often, it's possible that a necklace you order will have already been sold. If this happens, we will contact you as soon as possible to arrange for an alternative that matches your choice as closely as possible.

If an item is listed as sold out, please call us at 800-727-8877 to double-check its availability. It’s possible that our website is not yet displaying an item that we have recently received into stock and is still being inspected and graded for quality. If the item is truly out of stock, you may ask to be placed on our back-order request list to be notified when it is available again. In the meantime, don’t be discouraged! Our search for therapeutic-quality gemstones is ongoing and, in most cases, the wait is short-lived.

International Orders

Transit Times

Please contact us if you have not received your international order after 10 days from the date it was shipped. Please note that delivery times for international orders depend in part on how long the package takes to pass through customs.

Customs and Other Fees

We are required to include a declaration of each package’s purchase value on the outside shipping label of international orders. Before placing your order with us, please refer to your country’s laws, codes, and processes regarding the importation of foreign goods for personal use, and whether taxes, duties, or other fees apply. If taxes, duties, or other fees on foreign goods received in your country apply, payment of those fees is the customer’s sole responsibility.

Tracking FedEx International Orders

Please note that we can track FedEx International orders only to the point where the package has reached your country’s customs.

When Your Order Will Be Shipped

Orders placed before 12 pm Pacific Time will be shipped the following business day.

Orders placed after 12 pm Pacific Time will be shipped within two business days.

Orders placed on a weekend will be shipped the first business day following the weekend.

Workshop and Retreat Cancellations

If you wish to cancel your registration to a Gemisphere workshop or retreat, we will issue you a full refund, less a $100 processing fee, provided we receive your request no later than two weeks prior to the first day of the event. After this date, refunds will not be issued. A request to transfer your registration to another workshop or event will be treated as a cancellation.