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Returns and Exchanges

Our Warranty

Gemisphere offers a 90-day warranty on all necklaces. If a necklace should break during this period, return it to us and we will restring it at no charge unless breakage is due to the wearer’s mismanagement.

Returns

Gemisphere will provide a full refund for any gemstones returned within 30 days (US) or 45 days (International) of purchase and accompanied by a Return/Exchange Form and the original receipt.

Shipping and handling charges are not refundable.

Please note that it can take up to 15 days to process a return.

Gemisphere reserves the right to charge a restocking fee for multiple returns made by the same customer.

Exchanges

If you wish to exchange a necklace, and it meets our return criteria (above), we will gladly replace it with another necklace of your choice. When shipping us your necklace for exchange, please include this Return/Exchange Form.

If you wish to make an exchange, please indicate your choice for the replacement on the Return/Exchange Form. As soon as we receive your necklace at our office, we will ship the new necklace to you. If there is a difference between the price of your returned item and the new one you are requesting, we will contact you regarding the payment or credit method you prefer.

Shipping Guidelines

To mail us your necklace for return or exchange, please do the following:

1.

Package your necklace securely in a sturdy box. Please use environmentally friendly packing material (for example, newspaper).

2.

Enclose the Return/Exchange form and a copy of your original invoice. (If you do not have the original invoice, please write your order number and purchase date on the form.) Write your RMA number on the outside of the package.

3.

If shipping your package internationally, please label “DO NOT X-RAY.”

4.

Ship your package to:

Gemisphere
2661 NW Thurman Street
Portland, OR 97210

5.

We suggest that you insure your package.
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